❓ Frequently Asked Questions
Q1: How long is the warranty period for this transformer?
The warranty is 18 months from the sale date. We provide free replacement parts or accessories for any component issues within the warranty period upon receiving photo documentation of the damage.
Q2: Do you offer customized branding or OEM services?
Yes, we provide comprehensive OEM and ODM services to meet specific customer requirements and logo applications.
Q3: What are the accepted payment terms for orders?
We accept various payment methods including T/T, L/C, Western Union, and PayPal to facilitate smooth transactions.
Q4: What is the typical lead time for delivery?
Generally, the delivery time is between 20-30 days, depending on the specific order quantity and configuration requirements.
Q5: What standard is used for product packaging?
We use export-standard wooden boxes or specialized packaging tailored to customer requirements to ensure safe transit.
Q6: Do you provide technical support for installation?
Yes, we offer professional technical support and guidance to ensure the correct installation and operation of our equipment.